Frequently asked questions

Yes. The first three episodes of every series are free. You need an account to play them, but no card and no subscription.

No. The free episodes need none, and later episodes are unlocked with coins, which anyone can buy in one-off packs. FANX Plus and FANX Premium add coins to your balance every month for less per coin.

Coins are what you spend to unlock episodes. 300 coins cost $2.99, so an episode at 30 coins is about $0.30, and less with a membership.

Episodes 1–3 are free, later episodes cost 30 coins, and a series finale costs 40.

A typical 15-episode series unlocks in full for 300 coins — about $2.99 — which is cheaper than buying every episode separately. Longer series cost a little more.

No. Once you unlock an episode or a series it is yours to rewatch for as long as the title is on FanX.

Coins you buy last a year. Coins from FANX Plus or Premium are for the month they arrive in: any left over expire when the next month's coins are added.

Open your account and choose Manage subscription. If you subscribed inside the iOS or Android app, cancel through that store instead.

Cancelling stops future renewals. You keep your plan until the end of the period you have already paid for.

Coin purchases and unlocks are generally non-refundable once completed, and subscriptions are not refunded for the unused part of a billing period — except where the law where you live says otherwise, which it sometimes does.

If a technical fault stops you watching something you paid for, email info@fanx.co and we will put it right. The full detail is in the Refund & Cancellation Policy.

In any modern browser, and in the FanX app for iOS and Android. Your account, coins and unlocks are the same everywhere.

Write to us at info@fanx.co or use the contact form.