FanX — Refund & Cancellation Policy

Last updated: July 23, 2026

This Policy explains cancellations and refunds for the FanX service operated by Capture Holdings Pte Ltd ("FanX," "we," "us," or "our"). It forms part of our Terms of Use. Nothing here limits any mandatory statutory rights you have as a consumer.

1. Subscriptions

Cancel anytime. You can cancel your subscription at any time through Account → Manage subscription (or via the relevant app store if you subscribed there).
Access until period end. Cancellation stops future renewals. You keep access until the end of the current paid billing period.
No partial refunds. We do not provide pro-rated refunds for the unused part of a billing period, except where required by law.

2. Free Trials

FanX does not offer a free trial. Your subscription begins and your payment method is charged when you sign up.
If we introduce a free trial in the future, we will disclose its terms — including how to cancel before any charge — at sign-up.

3. Pay-Per-Watch Credits (TVOD)

Credit purchases are generally non-refundable once completed, except where required by law.
Once you unlock/begin watching a title with credits, that transaction is treated as performed and is non-refundable, except where required by law.
Unused credits may be refundable only in limited circumstances required by applicable consumer-protection or payment-services law (for example, if we discontinue issuing credits). Credits may expire one (1) month after issue.

4. Technical Problems

If you experience a significant technical fault that prevents you from accessing Content you paid for, contact info@fanx.co with details. Where the fault is on our side and cannot be resolved, we will provide a suitable remedy (such as restored access or a refund) as appropriate and as required by law.

5. Statutory Rights by Region

Japan: Online ("通信販売") purchases are not subject to a statutory cooling-off period; the cancellation/refund terms above apply. Your rights under the Consumer Contract Act and other laws are unaffected.
EEA/UK: Consumers generally have a 14-day right of withdrawal for distance purchases. However, for digital content supplied immediately, this right is lost once supply begins where you have given prior express consent and acknowledged that you lose the withdrawal right. We obtain this consent at checkout where required.
Other regions: Where local law grants additional refund or cancellation rights, those rights apply.

6. Price Changes

We will notify you of subscription price changes as required by law. Increases apply from your next renewal; you may cancel before they take effect.

7. App-Store Purchases

If you purchased through the Apple App Store or Google Play, refunds are handled under that store's policies, and you may need to request a refund directly from the store.

8. Chargebacks

If you believe a charge is incorrect, please contact us first at info@fanx.co so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

9. How to Request a Refund or Cancel

Cancel: Account → Manage subscription, or via your app store.
Refund request (where eligible): email info@fanx.co with your account email and order details.

10. Contact

Capture Holdings Pte Ltd — Support Email: info@fanx.co